Ordering Guidelines

• You may place your order on-line, by fax at 1-604-232-9239, or by email at sales@oderme.ca.
• All orders must be checked within 24 hours of receipt so that any discrepancies may be addressed. Your order will be shipped out within 2-3 working days unless your order is out of stock. You will receive email if your order is out of stock by return.

Payment Methods

• All orders must be paid in advance of shipping.
• We accept the following payment:
  • Online By Credit Card
    Our company is using PayPal because it is one of the most secure online payment system and is capable of handling multiple currencies for international orders.

  • By Check, Bankdraft or Money Order
    Please send your payment to:
    O'DERME CANADA.
    #1297-3779 Sexsmith Road,
    Richmond, BC V6X 3Z9,
    Canada
    If paying by checks, only US and Canada checks can be accepted.

  • By Wire, TT or Direct Deposit
    Bank Information:
    HSBC Bank Canada
    Wayfoong House
    608 Main Street
    Vancouver, B.C. V6A 2V3
    Canada
    

    Bank Code: 016
    Branch Number: 10320
    Account Number : 139832001
    Swift Code: HKBCCATT
    ABA Number: 108
    

    In name of:
    O'DERME CANADA.
    

Taxes

• All U.S. or International orders are subject to their local taxes and import duries. All Canadian customers are subject to GST and PST for delivery to British Columbia.

Shipping

• Shipping to continental US and Canada is by Fedex Ground.
  Order will usually arrive within 3-7 days.

  Shipping to Japan, Alaska & Hawaii by air.
  Order will usually arrive within 5-10 days.

  Other Countries by surface parcel.
  Orders will usually arrive within 1-3 months. If you prefer air parcel, please let us know. We will inform you extra shipping charge.

• Alternative shipping methods are available on request.

Return Policy
O'Derme Canada is committed to producing and delivering quality products. If you are unsatisfied with your order, please contact us by email sales@oderme.ca or by fax at 1-604-232-9239. We will issue an authorization number.

• Any item can be returned within one week of receipt of shipment for exchange of goods (excluding shipping charges).
• All product returns require an authorization number. This number must be clearly marked on the box.
• All products must be returned in the original packaging. Partially used products will not be credited.