- You may place your order on-line, by fax at 1-604-232-9239, or by email at email@example.com.
- All orders must be checked within 24 hours of receipt so that any discrepancies may be addressed. Your order will be shipped out within 2-3 working days unless your order is out of stock. You will receive email if your order is out of stock by return.
- All orders must be paid in advance of shipping.
- We accept the following payment:
- All U.S. or International orders are subject to their local taxes and import duries. All Canadian customers are subject to GST and PST for delivery to British Columbia.
- Shipping to continental US and Canada is by Fedex Ground.
Order will usually arrive within 3-7 days.
Shipping to Japan, Alaska & Hawaii by air.
Order will usually arrive within 5-10 days.
Other Countries by surface parcel.
Orders will usually arrive within 1-3 months. If you prefer air parcel, please let us know. We will inform you extra shipping charge.
- Alternative shipping methods are available on request.
O'Derme Canada is committed to producing and delivering quality products. If you are unsatisfied with your order, please contact us by email firstname.lastname@example.org or by fax at 1-604-232-9239. We will issue an authorization number.
- Any item can be returned within one week of receipt of shipment for exchange of goods (excluding shipping charges).
- All product returns require an authorization number. This number must be clearly marked on the box.
- All products must be returned in the original packaging. Partially used products will not be credited.